Our client is one of the North Easts fasting growing SAAS companies and they are currently looking for a Product Support Executive (First Line Support) to join their team based in Newcastle Upon Tyne. With a “remote first” policy, this role can be done remotely, in the office or with a hybrid approach.
This role will suit a graduate, or someone with a passion for technology looking to join a forward thinking and ambitious company in the sector. If you have a can-do attitude, experience in customer services and a keen interest in technology this role could be for you!
The role
This role will be instrumental in providing the best technical support possible to your customers. Working with all areas of the business, you will be the first point of contact for all customers technical needs. This 1st line support role will require excellent customer service skills and a strong technical ability.
Other responsibilities will include:
The company
This is a customer centric company who have an ambitious, competitive and dynamic team constantly pushing the boundaries of what is possible.
Benefits include:
About You
You will be passionate about providing first rate customer service, be an excellent communicator and have the ability to provide friendly, expert knowledge to customers of all levels.
You will be able to demonstrate: